Real Utilities is committed to protecting your privacy and developing technology that gives you the most powerful and safe
online experience. This Statement of Privacy applies to the Real Utilities Web site and governs data collection and usage.
By using the Real Utilities website, you consent to the data practices described in this statement.
Collection of your Personal Information
Real Utilities collects personally identifiable information, such as your e-mail address, name, home or work address or telephone
number. Real Utilities also collects anonymous demographic information, which is not unique to you, such as your ZIP code,
age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Real Utilities. This
information can include: your IP address, browser type, domain names, access times and referring Web site addresses.
This information is used by Real Utilities for the operation of the service, to maintain quality of the service, and to
provide general statistics regarding use of the Real Utilities Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through
Real Utilities public message boards, this information may be collected and used by others. Note: Real Utilities does not
read any of your private online communications.
Real Utilities encourages you to review the privacy statements of Web sites you choose to link to from Real Utilities so that
you can understand how those Web sites collect, use and share your information. Real Utilities is not responsible for the
privacy statements or other content on Web sites outside of the Real Utilities and Real Utilities family of Web sites.
Use of your Personal Information
Real Utilities collects and uses your personal information to operate the Real Utilities Web site and deliver the services you
have requested. Real Utilities also uses your personally identifiable information to inform you of other products or services
available from Real Utilities and its affiliates. Real Utilities may also contact you via surveys to conduct research about
your opinion of current services or of potential new services that may be offered.
Real Utilities does not sell, rent or lease its customer lists to third parties. Real Utilities may, from time to time, contact
you on behalf of external business partners about a particular offering that may be of interest to you. In those cases,
your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third
party. In addition, Real Utilities may share data with trusted partners to help us perform statistical analysis, send you
email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from
using your personal information except to provide these services to Real Utilities, and they are required to maintain
the confidentiality of your information.
Real Utilities does not use or disclose sensitive personal information, such as race, religion, or political affiliations,
without your explicit consent.
Real Utilities keeps track of the Web sites and pages our customers visit within Real Utilities, in order to determine what
Real Utilities services are the most popular. This data is used to deliver customized content and advertising within Real Utilities
to customers whose behavior indicates that they are interested in a particular subject area.
Real Utilities Web sites will disclose your personal information, without notice, only if required to do so by law or in the
good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process
served on Real Utilities or the site; (b) protect and defend the rights or property of Real Utilities; and, (c) act under
exigent circumstances to protect the personal safety of users of Real Utilities, or the public.
The Real Utilities Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed
on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies
are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to
tell the Web server that you have returned to a specific page. For example, if you personalize Real Utilities pages, or
register with Real Utilities site or services, a cookie helps Real Utilities to recall your specific information on subsequent
visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses,
and so on. When you return to the same Real Utilities Web site, the information you previously provided can be retrieved,
so you can easily use the Real Utilities features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify
your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully
experience the interactive features of the Real Utilities services or Web sites you visit.
Security of your Personal Information
Real Utilities secures your personal information from unauthorized access, use or disclosure. Real Utilities secures the personally
identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized
access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites,
it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Real Utilities will occasionally update this Statement of Privacy to reflect company and customer feedback. Real Utilities encourages
you to periodically review this Statement to be informed of how Real Utilities is protecting your information.
Real Utilities welcomes your comments regarding this Statement of Privacy. If you believe that Real Utilities has not adhered
to this Statement, please contact Real Utilities at firstname.lastname@example.org.
We will use commercially reasonable efforts to promptly determine and remedy the problem.